Support

Lazy Channel is in development and coming soon to the App Store. Here's how to get help, and fixes for the most common setup questions.

Contact us

From the app: open Settings › Send Feedback on your Apple TV. Typing is easier on your phone, so you can also turn on Settings › Remote & Agents and use the feedback form on the page it shows. If you add your email address, we use it only to reply.

A direct support contact will be added here before Lazy Channel launches.

Common fixes

Lazy Channel can't find my server

Make sure the server is running and the Apple TV can reach it. For Plex, sign in with the code shown on the TV at plex.tv/link. For Jellyfin or Emby, enter your server's address, for example http://192.168.1.20:8096. On Jellyfin you can use Quick Connect instead of typing a password.

My antenna channels don't appear

Live TV needs Lazy Channel Plus and a tuner, such as an HDHomeRun, that's already set up in Plex Live TV & DVR or Jellyfin Live TV. Then go to Settings › Live TV › Add Live Channels to Lineup. Channels appear in the guide numbered as broadcast, like 10.1.

A program won't play

Apple TV can't play some formats directly, such as MKV containers, DTS audio and image-based subtitles, so Lazy Channel asks your server to convert them on the fly. Check that your server allows conversion (transcoding) and has enough processing power for it.

It doesn't work away from home

Your server must be reachable over the internet, and your server's rules for remote playback apply. For Plex, remote streaming can require a Plex Pass or Remote Watch Pass.

Using your phone, Mac or an AI assistant as a remote

Turn on Settings › Remote & Agents on the TV (Lazy Channel Plus). Open the address it shows on your phone or computer and enter the pairing key. AI assistants on your Mac that support MCP can pair too; approve them on the TV. Remove any device from the same screen.

Restoring a purchase

Purchases are tied to your Apple Account. Sign in to the same Apple Account on your Apple TV and use Restore in the app's purchase screen.

Managing a subscription

Manage or cancel Autopilot in Settings › Users and Accounts on Apple TV, or in your Apple Account settings on any device. Cancel at least 24 hours before the end of the current period to avoid renewal.

Erasing your data

Settings › Erase All Lazy Channel Data removes your channels, profiles, watch history, server sign-ins and paired devices from the Apple TV and from your iCloud.